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Customer Service Agent - Work From Home

Category
Business Administration
Location
Surrey, British Columbia
Company
Inspire Fundraising Solutions
Salary
14.0
Experience
2+ years

Description

As a Work-from-Home – Fundraising agent, you will be a full-time employee and part of our fundraising outreach team. You will make outbound calls to new, existing and past supporters of some of the largest charities across Canada. Each day, you will speak with donors across Canada to help raise funds, respond to emergencies, renew support, sponsor children, and provide other worthwhile opportunities for donors to help make our world a better place. You will be part of a team of professional fundraisers that is helping to change the way we think about fundraising.

Requirements

We’re looking for the following people: - You have exceptionally strong communication and computer skills, plus you will keep challenging yourself to find new ways to deliver world class service - 2 years of sales and customer service experience in a call centre or sales centre environment preferred - You have a passion to make customers happy Available for evening and weekend work - Experience and the ability to meet and exceed goals by creating your own luck - You are a warm, positive person who is self-motivated with a can-do attitude - You are motivated by helping others and knowing your work makes a difference - You are knowledgeable, persuasive and a great story-teller - You are a great team player who engages with others and builds open, honest relationships You must provide or supply: - A newer-version Windows 8 or later PC or laptop computer (MAC OS/MAC with a Windows partition is not compatible) - A secure high-speed DSL or broadband cabled internet connection. (Wireless, Hotspots and Satellite is not compatible) - A dedicated, quiet and private home office (with door) - A professional USB headset (with mute and noise cancelling) and webcam - An up-to-date firewall, anti-virus and malware software - Your own printer/scanner preferred (or have access to scan and email documents)